Twin Jam



MAYA is a design consultancy and innovation lab located in downtown Pittsburgh. For more than 25 years, we have been designing products and services at the intersection of information, technology and the human experience. We collaborate with our clients to develop forward-looking solutions for their most challenging problems. Using human-centered design and an architectural approach, we help organizations harness the power of innovation to grow and thrive.

Traci Thomas

Traci Thomas

Designer & Researcher

Traci Thomas is a designer and researcher in the Human Sciences Group at MAYA. Having an insatiable curiosity about the world and a passion for travel, she believes the power of design and innovation is rooted in the deep understanding of people.

During her graduate study, Traci developed a strong interest in service design. Service design creates memorable stories by curating multiple interactions within a service across different touch points into meaningful user experiences. This interest led to various pursuits including co-founding the Chicago Service Design network, the first service design chapter founded in the U.S. bringing awareness to the service design discipline. She has also collaborated with a Chicago-based actor to show service organizations how combining theatre techniques with human-centered design can serve as an effective tool within the design process. Traci deepened her knowledge of innovation and research methodologies by working on the book 101 Design Methods: A Structured Approach for Driving Innovation in Your Organization, by Vijay Kumar.

When not at MAYA, Traci is usually out and about exploring the world around her and indulging in culinary delights.


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